Global employee onboarding in just 2 weeks
Ways of remote working, together
This global financial services with over 40,000 employees took on average 12 weeks to fully onboard a new hire. I led the service redesign and strategy onboarding experience to bridge siloed departments, establish a human-centric process to discovery and design, identified moments that matter across people, process and platforms, with improved operational speed and accuracy while reducing time to onboard to just 2 weeks.
Identifying moments that matter
Transforming onboarding to service, I worked with the team to visualize how new hires experience everything from submission or request to interview, all the way through first month of employment. I used this to align teams to understand the moments that matter and value the interactions that drive long term productive engagement from new hires.
Personalization for those special moments
The verbal acceptance of any new opportunity is always a special moment. Capturing and displaying it in an digital experience with the importance of informing the new hire that they will be a valued member of the team. With highlighting messages from leadership and immediate supervisors, we were able to provide that special feel.
Mapping the lifecycle of an employee
There are many steps to onboarding resources through any organization. Every manager wants their team member feel like they belong, that they made the right choice and they can provide value as soon as possible, let's not let technology get in the way. Manager's can see all pending tasks across all their employees, and manage promotions, transitions and onboarding/offboarding.
Request products and services, view team
Connect directly with representatives across the business while uploading necessary documents, completing forms, eSigning and receiving Day 1 equipment right to your door ste before you even start. Bringing faster value to the organization.
Collaborating across 3 continents
I really enjoyed working with this large financial services firm, going back and forth with many different stakeholders across the global until we got the service blueprint in a place that everyone was proud of. It was truly a collaborative effort - one that took place across 3 countries and multiple continents. And it’s always fun to see my work making an immediate impact by bridging gaps and bringing people to work better, together.