Global employee onboarding in just 2 weeks

How I led the strategy and service redesign to automate onboarding from 12 weeks to 2 weeks
Expertise
UX Research and Design, Master Workshopper
Platforms
iOS, Android, Web, ServiceNow, SharePoint, Integrations
Deliverables
UI, UX, Desktop, Web, Strategy, User Research
Client
Financial services with 40,000 employees across 36 countries and 13 languages.

Ways of remote working, together

This global financial services with over 40,000 employees took on average 12 weeks to fully onboard a new hire. I led the service redesign and strategy onboarding experience to bridge siloed departments, establish a human-centric process to discovery and design, identified moments that matter across people, process and platforms, with improved operational speed and accuracy while reducing time to onboard to just 2 weeks.

Onboarding Vision and Alignment | Sam Creydt

Identifying moments that matter

Onboarding Journey Mapping | Sam Creydt

Transforming onboarding to service, I worked with the team to visualize how new hires experience everything from submission or request to interview, all the way through first month of employment. I used this to align teams to understand the moments that matter and value the interactions that drive long term productive engagement from new hires.

Personalization for those special moments

The verbal acceptance of any new opportunity is always a special moment. Capturing and displaying it in an digital experience with the importance of informing the new hire that they will be a valued member of the team. With highlighting messages from leadership and immediate supervisors, we were able to provide that special feel.

Onboarding Special Moments | Sam Creydt
Onboarding Manger's Hub | Sam Creydt

Mapping the lifecycle of an employee

There are many steps to onboarding resources through any organization. Every manager wants their team member feel like they belong, that they made the right choice and they can provide value as soon as possible, let's not let technology get in the way. Manager's can see all pending tasks across all their employees, and manage promotions, transitions and onboarding/offboarding.

Request products and services, view team

Connect directly with representatives across the business while uploading necessary documents, completing forms, eSigning and receiving Day 1 equipment right to your door ste before you even start. Bringing faster value to the organization.

Onboarding Request Products | Sam Creydt

Collaborating across 3 continents

I really enjoyed working with this large financial services firm, going back and forth with many different stakeholders across the global until we got the service blueprint in a place that everyone was proud of. It was truly a collaborative effort - one that took place across 3 countries and multiple continents. And it’s always fun to see my work making an immediate impact by bridging gaps and bringing people to work better, together.

Onboarding Testimonal 1 | Sam Creydt
Onboarding Testimonal 1 | Sam Creydt
We are thrilled with Sam's exceptional workshop skills in streamlining our onboarding process. His dedication and innovative approach has significantly improved the experience for new hires and resulted in substantial cost savings for us.

Senior HR Director

Global Business Service Desk
Onboarding Testimonal 2 | Sam Creydt
We cared very much about getting the experience right so it was great to collaborate with Sam -even from here in Singapore.

APAC HR Operations Director

GBS Service Desk
Onboarding Testimonal 2 | Sam Creydt
Onboarding Testimonal 3 | Sam Creydt
Onboarding Testimonal 3 | Sam Creydt
It was great to see teams working together. Sam has wonderful workshop skills.

Senior HR Director

Global Business Service Desk